If you are happy with your current digital marketing agency but seeing substandard results offline our Customer Contact Center can help.
In addition to ensuring the phone is answered, we manage and nurture each engagement to deliver the kind of experience your customers expect. With expertise in customer service communications, we create custom follow through campaigns, best practice word tracks, and Branded rebuttals.
Our story begins once a conversion occurs. However, we understand the definition of a conversion can vary for one organization to the next. Additionally, not every conversion will be a success. Customer data may be incomplete, false, or simply the wrong fit for business. We qualify and report the result of your conversions.
Every interaction along the customer's journey is tracked to establish new initiatives or improve existing efforts. Our engagement practices joined with Google Ads, and Google Analytics provides full-funnel user data that maximizes conversion opportunities without increasing Ad Spend. Identifying these opportunities saves time and never diverts your team's focus from their expertise.
If your goal is to increase Return On Ad Spend determining which search terms and ads drive your conversions will accomplish just that. By implementing our call tracking solution, we are able to associate each phone call with keywords or criterion from your online marketing campaign. Once our call tracking solution is in place, our contact center is able to measure full-funnel success and determine a true Return on Ad Spend (ROAS) by reporting which criterion and ads convert to closed deals. We create an immediate contact action to prevent further browsing opportunities, and ultimately remove the customer from the market.
Our main objective is to enhance your Brand's performance through communication. Our customized scripts combined with concentrated product knowledge and quality service, ensure our agents are equipped to manage your customer relationships and tackle even the trickiest scenarios. Rifle Marketing Contact Center Solution provides maximum efficiency in real time, source attribution, and accountability.